Getting Help and Contacting Support
✦ Click any bullet point or select text for an AI explanation
Help guides are available from the Help link in the navigation bar. Clicking it takes you to the Help page, which covers:
- How the AI tools built into every playbook work
- How to get an instant explanation of any bullet or passage
- How to use the Ask AI panel
- What each content access level means
- Links to any additional help guides available on the platform
Support requests go through the Support button in the navigation bar. This opens a form where you describe your issue. Choose the type that best fits:
- Bug — something isn't working the way it should
- Suggestion — an idea you'd like the team to consider
- Help — you need assistance with something
- Account Change — you'd like a change to your account, such as requesting Team Manager access
You'll receive an email confirmation as soon as you submit. The Backtick team will review your request and reply by email.